Shipping pottery is a form of art in itself. I take shipping and handling seriously. I ship everything with highest possible care and with attention to sustainable materials. In a rare occasion of unexpected damage, you’ll get a full refund. If you have any questions regarding shipping or the cost of shipping, contact me.

Return Policy

All sales are final, they won't be refunded for change of mind, all pieces have been made by hand, hence will have some quirks in colour variations and sizes not being exact due to their uneven nature, please respect this. I take care to photograph my product photography as true to colour of the pieces as possible, I do not apply filters to these images.

If for some reason you are not happy please get in touch so we can talk about it together, it is of upmost importance my customers are happy with their pieces.

Damaged ceramics in shipping? 

Please get in contact within 2 days of receiving your item. Refunds/replacements will be decided on an individual case by case basis.  I require you to email me a photo of the damaged piece in its packaging. We will discuss your options of either organising a replacement to be sent out to you if it's in stock or allow a number of weeks for a replacement to be made and sent out to you. If I can't replace the piece, due to its one-off nature I will refund you the purchase price of the piece minus the shipping costs.

All samples and seconds will not be replaced, instead if appropriate, will receive a refund minus the shipping costs.

International orders will receive a refund on the piece(s) damaged, where appropriate (minus the shipping costs) with no option of a replacement in this transaction.

Terms of Service

Once an item has been delivered to its address, you are responsible for it.

It's your responsibility to be at your address to receive your package, I am not liable for additional shipping costs if your parcel is returned and needs to be resent.

All items can be tracked and traced, if your item has not appeared within a reasonable time frame (as listed above) please get in contact and I will trace it for you, adding your mobile number at checkout will allow you to receive sms tracking.

The shipping quote provided does not include any Import duties and taxes that may be charged on the receiving end by your country's customs department.  These fees are the customers responsibility, not that of Blue Plate.

Privacy Policy

Your data is your data, I will not use is it for anything else than shipping and direct communication regarding purchases and few emails from me.